Premier Remediation handles water, fire, and mold restoration across the Bay Area — a $4.8M business where the job goes to whoever answers at 2 a.m. Every unanswered call was a flooded house going to a competitor.
Emergencies don't leave messages. A missed 2 a.m. water call was a job that went to the next company on the list.
Finding an available tech at night meant blasting the crew and hoping somebody was awake.
Photos, moisture readings, and job notes were scattered across phones, delaying claims and payment.
An AI receptionist triages the emergency, captures the address and damage type, and escalates to the on-call tech instantly.
On-call rotations and job assignment live in one system, so the right crew is moving within minutes.
Photos, readings, and notes attach to the job from the field, so claim packets go out complete the first time.
Automated check-ins and review requests turn a one-time disaster call into referrals and repeat work.
The first company on site usually keeps the job. Answering instantly is the entire competitive advantage.
Generic call centers took messages. Premier needed triage, dispatch, and a record attached to the job.
Complete documentation from the field shortened the gap between the pour-out and the check.
Calls, dispatch, job records, and customer comms in a single system the whole team can see.
"In restoration, the first call answered is the job won. We answer all of them now — and the crew is rolling before the homeowner hangs up."Premier Remediation — Bay Area, CA
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